Systemgroup offers three annual software maintenance plans that include different levels of support. The Platinum Plan, for example, includes unlimited 24/7/365 telephone support, all updates, upgrades, on site visits, and training on new features.
Our sophisticated, integrated tracking system ensures that we respond to your queries and reported incidents in a timely and effective way. Our Response Time Schedule prioritizes issues by urgency, ensuring that critical issues are swiftly resolved through a process that is transparent for users from beginning to end.
SUPPORT CAN BE ACCESSED IN VARIOUS WAYS:
TOLL-FREE LINE:
Our toll-free support line is available 24 hours a day, 7 days a week:
1-800-376-7071
AUTOMATED EMAIL SUPPORT DIRECTLY THRU TRIFORCE
TRIFORCE FORUM
The TriForce Forum is a powerful online knowledge base that enables users to access to FAQs, background information and ongoing discussions. The Forum is accessible through TriForce or via the Systemgroup website.
WEBINARS
To show our customers how TriForce can be enhanced to suit your evolving needs, we schedule training Webinars on a regular basis.
Open to all customers, Webinars cover a range of subjects: high-level training, the latest software features, new government regulations, emerging industry trends, and more.